Frequently Asked Questions
Everything you need to know about furnishing your home with The Brick.
What are your delivery options for large furniture items?
We offer several delivery tiers, including our White Glove Delivery service where our professional team will deliver, unpack, and set up your new furniture in the room of your choice, removing all packaging materials.
Can I track my order status online?
Yes, once your order is confirmed, you can use our 'Order Tracking' tool on the website by entering your order number and phone number to see real-time updates on your delivery status.
What is your return policy on home electronics and appliances?
Most unopened electronics and appliances can be returned within 30 days. If the product has been opened or used, it may be subject to a restocking fee or specific warranty conditions.
Do you offer financing or payment plans?
We provide flexible financing options through The Brick Visa Card, allowing you to enjoy your furniture now and pay over time with various 'buy now, pay later' promotional plans.
What should I do if my furniture arrives damaged?
Please inspect your items upon delivery. If you notice any damage, notify the delivery team immediately or contact our customer care department within 48 hours to arrange for a repair or replacement.
Do you offer a price match guarantee?
Yes, if you find the same item advertised for a lower price at a local competitor within 30 days of your purchase, we will match the price and beat it by 10% of the difference.